Our Services

Frequently Asked Questions (FAQs)

• May I call to schedule a cleaning appointment?

  Yes, Carolina Dentistry is providing a full scope of treatment, including emergent and non-emergent care (e.g., routine cleanings), while seeing a reduced number of patients per day.

  Because we are seeing a reduced number of patients per day, we ask for your patience as you may expect some delays in scheduling.

• I'm experiencing severe pain, swelling, uncontrolled bleeding, or an injury that has fractured or displaced one or more teeth. Who should I call?

  If you are experiencing a dental emergency:

  • Monday through Friday, 8 a.m.-5 p.m., call the Virtual Oral Health Care Helpline at (919) 537-3088.
    Dental emergencies include, but are not limited to, acute injuries, severe pain, swelling in the face, or uncontrolled bleeding.
  • After business hours (night time or weekend), call After-Hours Emergency Care at (919) 537-3364.
    Dental emergencies include, but are not limited to, acute injuries, severe pain, swelling in the face, or uncontrolled bleeding. 
• I'm experiencing non-tooth related facial pain, mouth sores, or need an oral evaluation before an organ transplant or cancer treatment. Who should I call?

  Please call for Oral Medicine Telehealth Services at (919) 537-3162, Monday through Friday, 8 a.m.-5 p.m. The Oral Medicine Telehealth Services participate with all medical insurances, including Medicare and Medicaid.

  Click here for a flyer with more information.

  If you experience severe pain, swelling, uncontrolled bleeding, or an injury that has fractured or displaced one or more teeth after business hours, please call After-Hours Urgent Care at (919) 537-3364.

• What is a dental emergency?

  A dental emergency may include severe pain, swelling of the face, or uncontrolled bleeding related to a toothache, recent dental treatment, or injury.

• What is a dental non-emergency?

  Dental non-emergencies include elective dental procedures, adjustments of orthodontic wires or appliances which are not causing pain, mild pain or discomfort, routine cleanings or x-rays, wellness checks, and dental exams.

• What is urgent dental care?

  Carolina Dentistry follows the American Dental Association’s definition of urgent dental care. Urgent dental care involves treatment to manage or relieve severe pain and/or risk of infection.

  Dental urgent care includes abscesses, tooth fractures, biopsy, dental trauma, complications following oral surgery, cementing a crown or bridge if it becomes lost, broken or causes irritation, and dental treatment required prior to critical medical procedures.

  Other types of dental urgent care include severe tooth decay causing pain, suture (stitches) removal, denture adjustments or repairs, replacing temporary fillings, adjusting orthodontic wires or appliances that may be piercing or irritating the mouth.